Shaping customer and employee behavior (services, continued)

Both customer and employee behaviors profoundly impact competitiveness and profitability. This Web site is all about how you can shape them to create value for your company or your part of the enterprise.

Simple, effective tools to reduce costs, increase revenues and reduce program risk
This Web site introduces tools clients have used to discover and develop new opportunities to create value. If you are an executive in operations, human resources or marketing--or work in sales, marketing, communications or training--this Web site is designed to:

  ·  help make your work easier
  ·  increase and demonstrate the value of
     your programs
  ·  greatly diminish program risk
  ·  improve program performance

    About the importance
    of behavior:
     > Behavioral Analysis
     > Strategic Repertoire
         Development™
     > Strategic Resource Allocation™
     > Performance Information
        Systems

These tools can help you improve work and marketing processes, training and create clearer employee and marketing communications. These tools employ behavioral analysis and provide:
  ·  clear, uncomplicted explanations of performance problems
  ·  measurment of the value of proposed solutions
  ·  much greater confidence in the effectiveness of proposed programs
  ·  clarity that reduces debate or program scrutiny and builds consensus

> more. . . techniques and tools

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tools - services
> Process
   improvement
> Training
> Skills/competency
   programs
> Communications
> Increase marketing
   effectiveness

case studies
> Selected cases

resources
> White papers
> Managing
   performance
> Tools

clients
> Representative
   clients