Observability and measurability are two of the principle tenants
of the quality movement. Behavioral analysis provides explicit information
about results, what constitutes successful outcomes and the process
that produces them.
Benefits
of behavioral analysis include:
-
more meaningful, manageable definitions of problems and
opportunities
-
the ability to measure and increase ROI on investments in
performance improvement such as training
-
the ability to utilize aggregate company performance data
that had previously been too dispersed or voluminous to be beneficial
-
the ability to manage very specific performances across
an organization
-
reduction of the negative impact of performance initiatives
within companies
-
staff sizing decisions that foster core competencies and
maintain or enhance delivery of products or services
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more. . .
behavioral descriptions of work
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