| Performance
management
Using new, behavior-based
work processes and software, companies can define, consolidate and
communicate information about work performance to manage more effectively.
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Collectively
called performance information systems, these tools
manage job tasks and work allocation, work processes and employee
skills and competencies in much the same way as enterprise
resource planning (ERP) systems like SAP unify and mine financial
and production data. These systems can make work more efficient,
more reliable, more enjoyable and less costly. |
PERFORMANCE
INFORMATION SYSTEM MODEL. Click on image to see larger version.
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Performance
information systems can help
Performance
information systems provide critical support for operations and strategic
human resources decisions. Applications include:
- establish
very clear work expectations
- define
best practices
- allocate
work in more efficient ways
- implement
performance improvement techniques such as multi-skilling
and skill-based pay
- bring
training into complete alignment with company direction
- improve
the focus of training and reduce the cost of training delivery
- perform
ROI analyses on human resource initiatives and training
- preserve
core competencies when companies must downsize
- replicate
business units at a much lower cost as companies expand
- eliminate
redundancy between training, procedures development,
safety assessment, performance reviews and process redesign
- provide
performance support when—and in the form—it is needed
- carry
out fair, comprehensive performance evaluations
- create
greater differentiation from the competition
Better
definitions of what we manage produce better management
Behavioral analysis is the engine that
drives performance improvement. Behavioral analysis represents a
simple but profound shift in thinking: It looks at work in terms
of outcomes rather than activities. And it explicitly defines the
processes by which those outcomes are achieved. Descriptions of
work that are observable and measurable are the core of behavioral
analysis.
The importance of behavior-based definitions and the analytic methods
are explained in more detail in the behavioral analysis section
of this site. The work processes and software that make these analyses
possible are described in corresponding sections.
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