training on skills that matter
questions about the costs and time investment in training disappear
when executives and line personnel can see the direct link between
training and improved work performance.
development techniques that focus on task-specific training rather
than subject based training provide visible relevance that creates
acceptance. Training based on behavioral analysis of job tasks provides
relevance workers can see. They permit employees to assess their
own skills and select the training they need, when they need it.
Training managers may want to look at the case history section to
see a number of techniques. They may also find the links to performance
management and information systems useful.
the cost of development
Smart use of manpower resources is the key to low-cost development.
processes for interviewing employees and subject matter experts
capturing information once and using digital technology for distribution
software to automate many steps in training development
analysis on training and HR initiatives
Many company officers question the value of training. Individuals
responsible for training often must compete for funds with other
initiatives. Behavioral analysis enables managers to produce accurate
estimates of the cost of performance failure to weigh against the
cost of training. Techniques we've developed enable training executives
to produce meaningful analyses of return on training investment.
Being able to provide meaningful financial justifications for training
development is essential to program growth.
same techniques apply to performance improvement and employee communications
programs. ROI analyses also permit prioritizing development by the
impact on profitability. Several white
papers describe ROI analysis in more detail.
skills and processes evergreen
Basing training (and procedures) development on the actual work
to be performed, helps ensure that it is relevant. Digital information
capture and development mean that work process changes are easy
to integrate into training and procedures. For more information
on evergreen processes see our vision
for the workplace.
reliability and accountability
information systems enable companies to provide clear performance
criteria for every job. They enable them to verify each employee's
ability to perform. They give employees guidance and on-demand training
and performance support.
Employee empowerment is essential to controlling training costs.
When tasks such as skill assessment and training selection can be
driven by employees, training staff can focus on improvement and
development rather than administration.
empowerment also means employee accountability. When a company can
provide clear expectations, they can better enforce them.