and eliminating performance discrepancies
a clear, judgement-free description of the problem is the first
step to any performance improvement. We use behavioral task analysis
to define the discrepancy between expected and actual performance.
Defining performance discrepancies provides a clear, observable,
measurable description of where you want to be and where you are.
We've found that most performance discrepancies occur because of
or unclear definition of the work process
communication of the process
FLOW CHART. Click image for detailed drawing. Analyzing Performance
Problems white paper.
and software to define, document, analyse and assign work
It is essential to have a clear picture of the work. For that reason,
we've developed methods and software to develop clear descriptions
of work tasks and task assignments.
By identifying he explicit work tasks instead of areas of activity,
we were able to eliminate an almost 20 percent task overlap for
one organization. In that same analysis, we found that almost half
of the management job tasks were unassigned.
The links to the right provide information on our philosophy of
work analysis, tools we offer and some enterprise operations improvement
goal is to provide a clear picture of a process, so that it can
be optimized and effectively communicated. That same clear picture
enables companies to assign and track accountability.
training and communications
We find that performance initiatives often fail because either employees
are incompletely prepared for their roles or because accountability
is not clearly established for the performance of specific tasks.
For that reason, a large part of our consulting work is helping
develop impactful introductions of new programs, complete training
and techniques to increase accountability.
For more information, about communications, click the corresponding
links to the right.
goal is to create enthusiastic employee acceptance of new programs
and continued engagement. Effective roll out and training means
employees are competent in performing their tasks.