a workplace where . . .
employees have the entire knowledge of the enterprise available
to them, easily referenced by task or job responsibility
all work is guided by documented best practices and relevant knowledge
is provided as needed, in the most convenient form
training for each job task is readily available on line, or in
too, an organization where . . .
the strategic repertoire of core competencies and processes are
explicitly documented and shared
all responsibilities for a position are described in clear, observable,
all employees are trained and verified for competency in their
ongoing change management processes immediately communicate any
modifications to job responsibilities and work processes
personnel are assigned to tasks according to the work’s criticality
to the enterprise
opportunities for both lateral and vertical movement and team
participation provide incentives and job satisfaction
interactions between customers and employees are successful and
this organization has the characteristics you are trying to develop
in yours, you may want to review some of the topics listed to the
Flow in a Strategic Performance Management Program
We have developed a model for the information system that can make
this vision possible. The following diagram and text provide a brief
Repertoire Development defines the core competency of a company
in terms of explicit tasks and observable, measurable skill descriptions.
It collects all relevant information for each job task, and delivers
it as it is needed, in the most convenient format. It explicitly defines
skills and training requirements for each job category. It helps allocate
work to personnel in a way that promotes safety and efficiency. Click
on image for larger view.