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SkillForge™ skill and competency management
Behavioral skill definitions and performance criteria, linked to specific jobs or work categories enable companies to define and develop critical competencies.

Skill definitions
SkillForge manages extensive catalogues of skill objectives. Skill objectives represent the competencies required to perform a group of tasks.

Input screens permit linking any number of performance criteria to skills, to make performance expectations very clear. In addition, the program links information that trainers and certifiers can use in their work—the type of skill, verification method and whether a skill can be evaluated with a written test or by observation.

Skill testing and assessment

SkillForge permits companies to define the type of skill verification they require for each skill. This information is published, along with the skill definitions, in skill qualification guides . The guide lets individuals self-assess on skill sets and request available training. The guide also lets individuals see whether testing, observation or both will be used for skill verification.

A comprehensive testing module permits companies to enter any number of questions for each skill and produce, score and manage individualized double-randomized tests for each person.

SKILL DEFINITION SCREEN. Click on the image to see a full-size page. Validity of work expectations
Validity of work expectations is an important human resources concern. Competency tests and skill definitions created by other means often require rigorous validation because they are externally imposed. Repertoire processes build tasks and skills from grass-roots work definitions provided by competent performers. The program identifies the tasks in which each skill is discovered to verify validity.

Task- and skill-based output
From task and skill information, the system creates a number of tools. These tools represent a comprehensive definition of a company’s work.

Skill Qualification Guides
One of the most-used tools is the Skill Qualification Guide. The skill qualification guide lists all skills and criteria in a given skill area and level. The skills are grouped by modules. (For full information about module development, see training section, below.) Additional information in a Guide enables an employee to perform a self-assessment of competence and locate any necessary training. A guide also indicates what kind of verification to expect. As self-assessment and verifications are completed, the employee and subject expert can record those completions. Making employees responsible for their personal development plan and tracking reduces administrative overhead and increases responsibility.

A typical SKILL CERTIFICATION GUIDE page. Click on the image to see a full-size page.

The skills certification and training records module simplifies record keeping and tracks advancement
The Skills Certification and Testing Module holds complete employee contact information. Certifiers are able to enter certification and testing completions on a module-by-module basis. The program can also be set up to record training completions. In most cases though, basing competence on skill verification rather than training completion greatly reduces the training load.

Testing feedback
SkillForge tests are meaningful. For each skill, the system stores multiple banks of questions. Each individualized test is doubly randomized, first by the bank selected to test each skill and second, by complete randomization of the order of questions.

Tests provide feedback. Each test result report lists each skill on which the individual missed one or more questions. To see a sample report, click on the image to the right.

A typical TEST RESULTS REPORT page. Click on the image to see a full-size page.

The level at which certification and testing are tracked is completely customizable. Employee status can be viewed on screen or in reports. The module’s functions can also be expanded to allow employee critiques of both training and certification. It also permits graphic modeling of an employee’s job progression, with a tabular display and in a block diagram. The illustration to the right shows the module’s overall work flow.

Detailed presentations available
Detailed PowerPoint presentations that describe both the process and data flow for the different modules are available free, on CD from Daniel Follette, Inc. (Their size makes presentation on this Web site impractical).

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