"What will it be like working with an external developer?" is probably
the most important question in the minds of potential clients. “Will
it make life easier? Will it produce results?” These questions are
important to us, too.
are performance consultants. Programs we've built are saving tens
of millions of dollars, right now. They are touching tens of thousands
of individuals around the globe. Performance is important to us.
just as important to us is how working with us impacts our clients.
Our responsibility is to make programs as effective as possible
and make your work easy and stress-free. Here's what you can expect
. . .
We want to make your experience with every project a pleasure. We
enjoy working with people. Our job is to remove uncertainty, confusion,
and concern; to lighten your workload; and to demonstrate clear
work progress. The better we do these things, the more pleasurable
we make the experience of working with us.
From your first contact with our team, to completion of your project,
you'll experience the efficiency of work guided by explicit work
methods. Our methods are based on a behavioral model of communication
and organizational change that has proven itself in over 25 years
scaled to your requirements
Clients come to us with widely varying development requirements.
We are careful to provide only as much control, infrastructure,
and review as the project requires.
that need only the lightest of structures have been pleased with
our sensitivity to the cost and time penalties that can be associated
with over-management. For those that require rigorous processes,
approvals, tracking and versioning, we offer our Repertoire
work management processes, SkillForge training management
software modules and the ability to build customized tracking databases
from our off-the-shelf products. The processes themselves have proven
their scalability in projects involving a handful to large numbers
the necessary skills
Sometimes it is hard to describe what we do because we do so much,
both in terms of project types and the types of skills they require.
What is important to you is the availability of the precise services
you need (see skills).
clear view of the big picture
While clients initiate most projects in response to specific opportunities
or issues, they also rely on us for our ability to diagnose and
recommend programs for performance improvement.
have a strategic vision that shows how all the elements
— human resources development, work process improvement, personnel
deployment planning, training and knowledge management — can fit
your project execution, seeing the big picture means programs that
integrate smoothly and reinforce each other. And if you need help
analyzing and solving a problem, you've got support there, too.
Clients have found that our vision and breadth of experience enable
us to more effectively help them. Our knowledge of programs, methods,
tools and disciplines often reveals ways to produce much greater
program impact and more efficiently produce the end result.
One of the most gratifying things we read in our customer surveys
is the phrase, “you really listened.” Listening is a formal part
of our work procedures. It's also a trait we look for in our developers.
Our approach to business is to find new ways to make it simple and
fun. Effective programs are engaging. We work with you to develop
the exact program that will make people say, “that's great!”
Our execution is characterized by professionalism and thoroughness
in all things — planning, work processes, communications, output
of change, facilitation of change
Change management is a universal challenge to all organizations.
Careful planning of roll-out and communications make the difference
between a strongly supported program and something that sits on
the shelf. We help you map out the steps and communications necessary
for successful implementation. We find that program success is directly
related to how well it is communicated.